CAPITAL ONE
Improving Data Governance & Audit Efficiency
Timeline
1 year
Team
Design lead
The Problem
Auditors and internal users at Capital One were struggling with an outdated ownership settings page. Its complexity and inefficiency hindered data management and tracking, leading to prolonged audit times and potential compliance risks. The existing tool was a significant pain point that required transformation.
My Role & Approach
As the Design Lead, I was responsible for the UX/UI of the ownership settings page. My work included conducting user research, iterating designs, and collaborating closely with engineers and wordsmiths to deliver a user-friendly interface that simplified data ownership tracking and improved audit efficiency.
The Solution Implemented
I delivered a completely redesigned ownership settings page featuring:
- A simplified, intuitive interface
- Enhanced search functionality
- A contextual deletion workflow
The new design provided users with a self-service way to manage data ownership, significantly reducing manual work.
Quantifiable Results & Impact
The redesigned page dramatically improved audit efficiency and data accuracy. It streamlined the process of tracking data ownership and directly contributed to a 90% confirmation rate during regulatory audits.
Ownership settings page wireframe (NDA-protected work recreated for portfolio). Streamlined interface that achieved a 90% confirmation rate during regulatory audits.
Early iteration sketches exploring how to simplify the ownership settings workflow
Connection to Services
This project highlights my expertise in UX/UI Design, Data Visualization & Complex Systems, and Enterprise & Platform Design. By combining research-driven design with simplified workflows, I help organizations not only improve compliance but also achieve greater efficiency and confidence in their tools.
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